Get in Touch With Us
Got a question about something you have read on traces-london.co.uk, spotted an offer that needs a second look, or simply want to tell us what you think of our reviews? This page covers how to get in touch and what kind of messages we are best placed to help with.
How to Reach the Non Gamstop Casinos Team
Email is the most reliable way to contact us. Send your message to [email protected] and a real member of the team will read and reply — we do not rely on automated responses to close out enquiries. We aim to get back to most messages within two working days, though this can stretch a little during busier periods.
A quick summary of what your message is about helps us route it to the right person straight away, whether that is a factual query about a brand we cover or feedback on the site itself.
What We Can Help With
- Questions about our reviews — If you want more detail on how a particular casino not on Gamstop was assessed, or how it compares to another entry in our rankings, ask away.
- Corrections and out-of-date details — Welcome offers, bonus terms and licensing details on gambling sites not on Gamstop change often. If something on our page for trusted non Gamstop casinos UK looks outdated, please tell us and we will look into it.
- Feedback on our ranking method — If you have used the information here to research a casino and think our comparison criteria missed something relevant, we want to hear it.
- General site feedback — Anything from broken links to suggestions for topics you would like us to cover.
- Responsible gambling questions — If you are considering your options around self-exclusion or want general guidance on managing your play, mention this in your message and we can point you towards appropriate support resources.
What This Page Is Not For
We are an independent comparison resource, not a casino operator. We cannot process deposits, withdrawals, account verification or complaints tied to a specific brand's customer service — those matters need to go directly to the casino in question, since only they hold your account details and transaction history. Where relevant, most operators listed in our rankings, including Betmica, Kikibet and Betninja, publish their own support contact details on their respective sites.
Similarly, if you are asking about a specific bonus such as the welcome offers shown in our rankings, remember that headline figures like deposit match percentages and free spin counts always carry wagering requirements, minimum deposits and expiry windows set by the operator — we can explain how these generally work, but the exact terms live on the casino's own promotions page and can change without notice.
A Note on How We Work
Our rankings compare casinos not on Gamstop against each other on the same set of criteria — things like the range of games on offer, the payment methods available, and the clarity of bonus terms. Reader feedback genuinely shapes how we refine that comparison over time, so if something in our coverage does not match what you experienced when researching a site, let us know the specifics.
We do not offer personal financial or legal advice by email, and we are not able to intervene in disputes between a reader and a gambling operator. What we can do is make sure our published information is as accurate and current as possible, and correct it quickly when it falls short.
Thank you for taking the time to read this far — we do read every message that comes through, and we look forward to hearing from you. Players must be 18 or over to use any of the sites referenced on this site.